Shipping Info & FAQs
Where does Kiyoko Beauty ship?
Shipping Zones & Rates
Canada Provinces 🇨🇦
Rate | Condition | Transit Time | Price |
Express | Under $69CAD | 1-3 business days | $16.95CAD |
Standard | Under $69CAD | 3-9 business days | $9.95CAD |
Standard | $69CAD and up | 3-9 business days | Free |
Canada Territories 🇨🇦
Rate | Condition | Transit Time | Price |
Standard | - |
4-10 business days
|
$19.95CAD |
United States 🇺🇸
We do not offer an express option for US locations
Rate | Condition | Transit Time | Price |
Standard | Under $59USD | 5-10 business days | $6.95USD |
Standard | $59USD and up | 5-10 business days | Free |
Will I receive an email confirmation with my order?
How can I track my order?
Carriers we work with:
- FedEx
- UPS
- Canada Post (For Canada-based orders only)
- USPS (For US-based orders only)
- Loomis Express
Can I pick up my order?
We offer order pick up in Richmond Hill, Ontario. Please email hello@kiyoko.com with your order number to coordinate a pickup during business hours with our staff.
Can I cancel my order?
We can cancel your order for you as long as it is not fulfilled. Please email us your Order Number at hello@kiyoko.com to cancel an existing order. We typically fulfill orders 1-2 days after the order is made. After an order is fulfilled, it is en route and can no longer be cancelled. For returns, please see below.
Can I return my order?
Can I get price adjustment?
Unfortunately we cannot perform price adjustments or price matches for orders placed outside of the sale period.
When does Kiyoko restock?
We restock on a rolling basis based on product availability with our suppliers. The best thing you can do is to sign up for restock notifications on the product listing, as they helps us prioritize restocks.
Please do not contact us for specific restock dates, as we cannot reliable provide timing estimates.